Request a Plan Change

Welcome to our Customer Solutions Service Center

For policy change requests please use our online form below to submit your request. For all other requests (i.e. quotes, enrollments, policy questions, etc.) please call our service center at 800.228.9792

Need to make a change to your protection plan?

The first step is to submit your plan details below. You will be presented with several possible updates. Simply select the updates you need to make and submit the applicable details. A dedicated Travelex customer solutions specialist will contact you via email (or phone if you select) to complete your plan change.

Important Note: Due to recent world events our email response and call hold times are significantly higher than normal. The date of your web form submission serves as a timestamp for your request. If your travel dates are within the next 45 days, we recommend you call our Customer Solutions team at 1-800-228-9792, Monday – Friday 8:00 a.m. – 7:00 p.m.

Step 1: Plan Details

Please provide the following information regarding your Travelex Insurance Plan. Enter the information as it shows on your existing policy.

Confirmation Number*
(i.e. TSB00110, FIB00078)

Primary Traveler's Last Name*

State of Residence*
* Required Fields
You may find this information on your Travelex Policy or Confirmation of Coverage.
For Assistance Please Call 1-800-228-9792
The product descriptions provided above are only summaries. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy or Description of Coverage. Coverage and rates may vary by states. If there is any conflict between the contents of this website and the Policy or Description of Coverage, the Policy or Description of Coverage will govern in all cases. Travel Assistance Services are provided by the designated provider listed in the policy or on your Confirmation of Coverage.
Travelex Insurance Services, Inc. 810 North 96th Street, Suite 300, Omaha, NE, 68114. CA Agency License #0D10209.